Webhooks

Push events from your workspace to any URL — for integrations, automations, or your own systems.

Events

Subscribe a webhook to any of:

Event	Fires when
conversation.created	a customer starts a live chat conversation
conversation.assigned	a conversation is assigned or transferred
conversation.closed	a conversation is closed
message.sent	a message is sent
contact.created / contact.updated	a contact appears or changes
document.created / document.updated	a Library doc appears or changes

Security

Every delivery is signed with HMAC using your webhook's secret — verify the signature header before trusting a payload. Treat unverified deliveries as noise.

Reliability

Failed deliveries are retried with backoff. Each webhook keeps a delivery log in Settings → Webhooks — status, response code, and payload per attempt — so debugging an integration doesn't require guessing.